After-sales service
After-sales Process
- Issue Submission: Customers submit product issues or service requests via phone, email, or online form.
- Response Confirmation: The service team registers the request and contacts the customer to confirm the details.
- Technical Diagnosis: Technicians perform remote analysis, and on-site service is arranged if necessary.
- Handling & Repair: Maintenance, replacement, or technical adjustments are provided based on the diagnosis.
- Feedback & Follow-up: A service report is provided, and product status is confirmed after completion.
Technical Support
We offer comprehensive technical support, including product selection guidance, installation instructions, maintenance training, troubleshooting, and upgrade solutions. Our experienced technical team provides customized technical services tailored to project requirements, ensuring stable and reliable performance in various application environments.
Service Commitment
- Rapid Response: Immediate processing of after-sales requests.
- Quality Assurance: All products meet national or international standards and include warranty service.
- Technical Reliability: A professional team offers consistent technical support.
- Supply Guarantee: Adequate spare parts ensure timely maintenance.
- Customer Satisfaction: Service improvements driven by customer needs and feedback.
